Frequently Asked Questions

Q. Do you ship outside the U.S.?

Currently, we only ship within the United States.

Q. How long will my order take?

Most orders arrive in 2–12 business days.

Q. Do you accept returns?

Yes, within 30 days (see our Refund Policy for details). Treats/chews cannot be returned once opened.

Q. Do you offer free shipping?

No.

Q. What makes Wholesome Paws products different?

Wholesome Paws focuses on natural, healthy, and eco-friendly pet products made with care. From responsibly sourced ingredients to sustainable packaging, every product is designed to keep pets happy while being kind to the planet.

Q. Are your treats safe for all dog breeds and sizes?

Yes! Our treats are made from natural, high-quality ingredients that are safe for most breeds. However, always check the ingredient list and serving size to make sure it suits your pet’s age, weight, and dietary needs.

Q. Are your products made with natural ingredients?

Absolutely. We prioritize using natural, non-toxic, and chemical-free ingredients in all our products, ensuring your pet enjoys only the safest and healthiest options.

Q. What are the benefits of eco-friendly pet toys?

Eco-friendly toys are made from sustainable materials that are better for the environment and safer for your pet. They’re often more durable, contain fewer harmful chemicals, and reduce waste compared to traditional plastic toys.

Q. How do I choose the right toy or chew for my pet?

Consider your pet’s size, chewing strength, and play style. Puppies or light chewers may prefer softer materials, while active or heavy chewers benefit from stronger, natural chews like antlers or rubber toys.

Q. How should I store your natural treats and chews?

Keep treats and chews in a cool, dry place, away from direct sunlight. Make sure the bag is sealed tightly after each use to maintain freshness.

Q. Are your treats grain-free or allergy-friendly?

Many of our treats are grain-free and made with limited ingredients to support pets with food sensitivities. Always check product labels for specific allergens or consult your vet before introducing new treats.

Q. Do your products contain artificial colors or preservatives?

No. Our products are free from artificial colors, flavors, and preservatives. We believe pets should enjoy wholesome goodness just as nature intended.

Q. How long do natural chews like antlers last?

It depends on your pet’s chewing habits. Most natural chews are long-lasting and can provide days or even weeks of enjoyment when chosen in the right size and density.

Q. How do I clean and care for pet toys?

Most toys can be cleaned with warm water and mild soap. For fabric toys, machine washing on a gentle cycle works best. Always check for damage and replace worn-out toys to keep your pet safe.

Q. What if my pet doesn’t like the product?

Every pet is unique! If your pet doesn’t enjoy a specific treat or toy, reach out to our team — we’ll guide you to other products that might better match your pet’s taste or needs.

Q. Why should I choose Wholesome Paws for my pet?

Because we care as much as you do. Wholesome Paws is built on love for pets, a passion for sustainability, and a mission to deliver high-quality, natural products that keep your furry friends healthy and happy.